V6 box error codes appearing, recordings won't play and APPS won't open

[Poor_Dog]

Hi

In the last couple days I've been getting error code CS2002 Channel Failed even though the channel is working normally behind the code message. 

Now I'm finding some Apps won't load ( Prime, ITVX, Disney etc.), those that will (Netflix & Apple TV+) report that video cant be loaded.

I've rebooted the router, even though the connection is reported to be OK

Yesterday I factory reset the V6 box, which brought the Apps back temporarily, I re-entered all the login IDs & passwords but these have not been stored – Netflix and the Apple TV App keep asking me to login again.

My Recordings fail to play too.

Is my V6 box or its disc kaput?

[Poor_Dog]

PS Pause and rewind doesn't work either now.

[japitts · Accepted solution]

You'd posted in the V6 forum, but this runs TiVo-software. CS2002 is a Horizon-software error code, thus you've converted your V6 into a TV360 by installing that software.

I've moved your post to the TV360 forum where others better placed, can advise further. Although I do suspect your TV360 has a failed hard drive and should be reported faulty.

[Poor_Dog]

Problems resolved (for good I hope) by VM using WhatsApp online chat, although there was a two hour wait for an agent to respond.

[japitts]

Good news, but... for the benefit of other users coming on this forum for help with a similar issue (and us regulars trying to advise), what was the fix?

[Poor_Dog]

This extract from the chat shows. "I have sent a signal to your TV box, please reboot it ..." so that's all I had to do. I haven't turned it on yet today, so I'll see later if the fix has been retained.

[Gareth_L]

Hello Poor_Dog

Thanks for bringing this to our attention the community.

Can we please ask if the signal and reboot fixed the errors?

If not, please pop back o here and we can take a look for you.

Sorry as well for the time it took on out chat service to get some help.

Gareth_L

[Poor_Dog]

Hi.

None of the fixes worked for more than a day or two. In the end an agent on WhatsApp chat arranged an engineers visit which confirmed HDD failure and a replacement box was installed. 
The light on the old box was orange, also in indication of an ageing/faulty condition.