V6 TV box

[neville3970]

Lately when using the remote on a TV box
When accessing recorded programs the icons are 
Greyed out then takes about 20 seconds to appear in colour
Remote becomes unresponsive at times 
I have turned both modems off and restarted the TV box
The TV box starts working for a week then same the problem recurs 

[japitts]

You've posted in the TV360 forum but referred to a V6 - these are different boxes, so which do you have?

A V6 runs TiVo software and has the TiVo-logo in the top-right corner of the menu, a TV360 runs Horizon software and doesn't.

There's photos of the boxes at https://www.virginmedia.com/care/tv-fault/which-tv-box 

[Ashleigh_C]

Hi there @neville3970 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. Can I ask if you are able to access the recordings once the colour has come back? 

[neville3970]

Yes I can access the recording
Remote works flawlessly when using to access TV channels 

[neville3970]

I have tv360 box 

[Martin_N]

Thank you for that information neville3970. Has this issue still been ongoing since your last post?

To confirm, is your box connected via Wired or Wireless connection?

^Martin