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V360 #2 is buffering when trying to watch recorded programs.

banjoian1
Joining in

Box #1 is recording programs and whilst it is doing that, my other box cannot play recorded programs. Box 2 says poor internet connection but I can stream Netflix, iPlayer etc, so internet is fine. Do the two boxes need to connect to play recorded programs? Are all recordings on box 1?  I live in an old house with thick stone walls between the two boxes. The hub has one wall between it and box 2, there are 3 walls between box1 and the hub. therefore 4 walls between box 1 and box 2. I have some boosters, do I need more?

Before the upgrade I could record different things on two different boxes. How do I do that now... so I can record my sport on box2.

5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

What combination of TV360 boxes do you have? You've alluded to having converted from V6 which suggests 2 x TV360-masters?

Multi-room streaming on both V6 & TV360 is a simultaneous upload from the recording box and downstream to the slave box.

TV360 is fundamentally built around one master box with multiple slaves, and thus one recording pool. If you have multiple master-boxes having converted ex-V6, you can mitigate by using the advanced recording options to choose which box is used to record a particular programme.

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I had a V6 box which was upgraded to a V360 with a software update. This is Virgin Box 1 where the recordings seem to be held. I had an old box which I replaced with a new V360, which is box 2. It seems Box1 is the master. Box2 is buffering all recordings, so I cannot watch any recorded items on Box2.  Ethernet cabling is not an option without drilling though 9 inch stone walls. What can I do?

japitts
Very Insightful Person
Very Insightful Person

@banjoian1 wrote:

I had a V6 box which was upgraded to a V360 with a software update....I had an old box which I replaced with a new V360, which is box 2. It seems Box1 is the master.


I'm going to guess box#2 was previously a TiVo (https://www.virginmedia.com/care/tv-fault/which-tv-box ) and has thus been replaced with a TV360 mini... it's half the height of your master box due to not having a hard-drive....

1629411602364.jpg

Is this what you have?

 

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yes, looks like it, the one on the left is the master. it is the  upgraded v6 which is now showing as Virgin 1. The new box, on the right, is the one where i can't watch recordings. it just buffers, even when virgin box 1 is not being used or recording. 

Would it make a difference if i put in boosters, to improve the wifi signal?

Hi @banjoian1 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Have you tried running checks on the Virgin Media Connect app to see if it's detecting any issues?

If it is, are you being given the option to raise an order for a WiFi Pod?

Information on WiFi Max, including the different ways to order it, can be found in this article here

Please pop back to us at your earliest convenience.

Thank you for your support @japitts 👍

Regards,
Daniel