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Upgrading TV package though my virgin media app

ignoic
Joining in

4 weeks ago

Hello quick question, I upgraded my TV package to mega TV though the my virgin media app and was just wondering how long it takes to get the channels. I only upgraded yesterday but have an order number etc

https://9apps.ooo/
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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

4 weeks ago

Hi @ignoic

If you upgrade over the phone it's usually actioned immediately.  Any other method can take up to 10 working days as the changes are processed manually by a back office team.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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roy247
Superstar

4 weeks ago

Last time I renewed through MVM I received all the details new contract start date and nothing happened, had to post on here and received help from the forum team (Akua_A♥️ ) to get things sorted.

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Sabrina_B
Forum Team
Forum Team

3 weeks ago - last edited 3 weeks ago by Moderator

Hi @ignoic 👋.

Thanks for reaching out to us and welcome to the Community Forums. Any package changes can take effect immediately, but through the app or part of a campaign or change in package through removal or adding of services can take longer. So, we can give you more clarity we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

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