Upgrade to Virgin TV 360

[Juliengaonach]

Hi,

Today, I received my new virgin tv360 remote. 

I followed the instructions provided with the remote, I.e I clicked on Install now, but I have the following error message:

Upgrade failed

Sorry the installation hasn't worked. Please come back later 

Error MA1/4/10

[newapollo]

Hi Juliengaonach 

Error MA1/4/40  is often due to a migration issue.

A few other people with this error have managed to perform the update by either removing the box from the mains for five minues and trying again, or by deleting a few recordings to make more space and then trying again.

You could also try turning off the V6 at switch; then on the V6 box  hold down both the power button and the + buttons at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and fingers crossed it will reset and boot up normally, and then hopefully install the 360 software update.

If that doesn't work it's probably a settings issue at the VM end. The software upgrade has been started but the billing system doesn’t know which account to tie your equipment to activate the box. 

The Faults team may be able to fix this, if not they will escalate it to 2nd level support to fix it over the phone by sending a new update signal.

If that also fails it will need an engineer visit to change the box

[Juliengaonach]

Thank you so much.

I did unplug the box as recommended in your instructions but it didn't work. 

Then, I turned off by holding the power and + buttons as you suggested and it worked!!!

Thank you!!

[newapollo · Accepted solution]

Hi again @Juliengaonach 

Thanks for updating the thread. Glad to see the migration to 360 has worked.

[Gottzi]

I have tried both options and still getting the message. I received the new controls whilst on holiday and on returning today tried the download. It has worked on the box in my daughters old bedroom, which is never used, but not on the box we use the most in the lounge. Any ideas?

[newapollo]

Hi @Gottzi 

Instead of holding the + (plus) button, try holding the - (minus) button instead.

You could also try turning off the V6 at switch; then on the V6 box  hold down both the power button and the - buttons at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

You also try swapping the boxes around.