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Gary_Reeves's avatar
Gary_Reeves
Tuning in
12 months ago
Solved

Trouble with C4,E4 and ITV2,3,4

This seems to be a recent issue as I only had minor intermittent problems previously. Now the above channels are completely unwatchable. I have tried every suggestion and have unplugged,plugged and ...
  • japitts's avatar
    12 months ago

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them..

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.