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LouisYoung's avatar
LouisYoung
Settling in
2 months ago
Solved

Trouble Ordering Wifi Pods

Hello

Is anyone able to help me, like many others I'm having an issue ordering my first Wi-Fi Pod?

I've been through the guide on the website using both the VM Connect app and the SamKnows website but going through the process seems to send you into a log-in loop. 

I'm on a volt package and managed to speak to an agent in the online chat who ordered me one, but it's been well over a month now (nearly two) so I'm pretty sure it's not coming. 

I explained to them, in two of our bedrooms the Wi-Fi drops out completely. Which is something I've had with every provider, so I've always made sure I'm able to get some sort of extender. It's the only reason I took out the additional o2 contract, to get the Wi-Fi guarantee. 

Any help would be greatly appreciated.

Louis

  • John_GS's avatar
    John_GS
    2 months ago

    Hi LouisYoung

    Thanks for joining us on PM and allowing us to help in this matter :)

    Please do pop back to the community should you ever need help.

3 Replies

  • Hi LouisYoung 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

    • LouisYoung's avatar
      LouisYoung
      Settling in

      Hi John

      I hope you are well, thanks for the response. I've just replied to the message. 

      Thanks again

      Louis

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi LouisYoung

        Thanks for joining us on PM and allowing us to help in this matter :)

        Please do pop back to the community should you ever need help.