TV 360 issues MA3/14/11 error

[pluggulp]

While upgrading my package the salesman recommended that I 'upgrade' to 360. He told me that he would do everything to make 360 functional and I would just need to activate the remote which arrived yesterday. The new remote only now does basic functions and to get it going properly (pairing?) requires entry of a 6 digit verification code which is on the box. Nothing is on the box so I think it must refer to a 360 box which I do not have. 

So I am stuck in limbo still able to use my old remote but for how many days longer?

[pluggulp]

Sorry now I see that number!  I thought it would be a bespoke number on a label not a universal number 

[pluggulp]

Now stuck with a MA3/14/11 error

[Gareth_L]

Hello pluggulp

Thanks for your post and welcome back to our community.

Sorry to hear about the issues your facing with the 360 upgrade.

Can I just ask if you still need help with this as it's possible to fix this error message from here.

Gareth_L

[ginja-ninja]

Hi Gareth_L, 

Could you post the fix please, as I have this error and would like to progress with the installation.

Thank you. 

[Daniel_Et]

Hi @ginja-ninja, thank you for your post. 

We're sorry to hear you're getting this same error 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[newapollo]

Hi @ginja-ninja 

I realise you are now receiving help via PM from Daniel but the following may help.

The MA codes are due to a settings issue at the VM end. The software upgrade has been started but the billing system doesn’t know which account to tie your equipment to activate the box.

You could try turning off the V6 at switch;  then on the V6 box  hold down both the power button and the - (minus) button which is on the left hand side on the front of the box at the same time.

Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it fingers crossed it will reset and boot up normally, and then hopefully install the 360 software update.

If that doesn't work then using the same method hold down the power and + (plus)  button at the same time instead. 

If both of the above methods fail it's worth trying again after a few hours.

And a few other people with this type of error have managed to perform the update by either removing the box from the mains for five minues and trying again, or by deleting recordings to make more space and then trying again. (The migration process formats the hard drive and deletes all recordings anyway when it's successful)