TV 360 Upgrade Woes

[chris361]

Tried to upgrade to tv360 but am stuck on M63 code and have been referred to FMS, trouble is I can't get through on the phone. It's like waiting for paint to dry. I've got limited remote functions, no ability to record and generally poor functionality. Any advice on how to bypass the options and get through to FMS?

[Mr_K]

That sounds like the 360 working as planned. It's a downgrade of functions all round. 

[japitts · Accepted solution]

Whom or what, is FMS that you've been referred to?

Converting to TV360 involves 2 changes - your V6 is reformatted, has the Horizon software installed inplace ot TiVo, and thus starts a new life as TV360. At the same time, your account is migrated from TiVo > TV360.

M63 is a TiVo-software account error, so one of the above has happened, the other hasn't. Only VM intervention can rectify this.

[Carley_S]

Hi @chris361 

Welcome back to the Community. 

Sorry to hear you're having issues with your 360 upgrade. 

We can see on the systems on our side that you've since been in touch and this looks to be resolved now. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed

[chris361]

Hi,

Engineer called round today and had to fit a new 360 box, it appears that if your tivo box is over 2 years old the chances are is that the upgrade will fail even after a hard reset. Happy with the 360 box, personally I cant see what all the negative reviews are or is that i`m easily pleased.

[Kath_P]

Hi chris361, 

Thanks for coming back to us and updating the Community on how the visit went. 

We're happy to hear the engineer was able to resolve things by replacing the box for you. We're also happy to hear you're enjoying the new 360 service. 

If you have any further issues or queries, pop back and let us know.

Many thanks,