TV 360 - HDD failure

[Yorkshirelion]

Hi,

Sometime last week my TV 360 box was failing to display any channel and coming up with the error message that all channels failed. I rebooted the TV 360 box and I can now watch TV, however none of my recordings work and I cannot pause or rewind live TV. The box will also switch itself off if I try and watch something I have previously recorded. 

• Failed to play recording CS2214 (when trying to watch something that has been recorded) 
• Channel failed CS2000 (when trying to pause live TV)

I have done a factory reset without deleting my recordings, this did not help, the unit also says storage is full, if I delete programs they say they are deleted but still remain on the unit after it does a hard shutdown. 

How do I get a replacement unit as soon as possible please?

Thank you

[roy247]

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[Yorkshirelion]

Thank you for the information, I will wait to be contacted by the forum team. 

[Zoie_P · Accepted solution]

Hi @Yorkshirelion,

Thank you for your post and I am sorry to hear you have been having issues with your box, as advised by @roy247 we can get this looked into for you 😊
I will po you over a PM, just keep an eye out for the little envelope 📩
Thanks,

Zoie

[Yorkshirelion]

New box received and all up and running again, thank you to Zoie for getting a new box out to me as quickly as she did. Thank you. 

[Ashleigh_C]

Thank you so much for popping back to us and we are so glad Zoie was able to resolve this for you @Yorkshirelion 

Please do pop back to the forums in the future should you need any help and we will do all we can to assist.