29-11-2021 21:20 - edited 29-11-2021 21:38
Hi, does anyone get intermittent sound loss on their 360 box? I have the V6 box upgraded to 360. Engineer has been out a while ago, said it wouldn’t be virgin or their equipment! Blamed the TV or soundbar. Note that no previous issues till the day after upgrading the box to 360. Sound just drops on for a few seconds then comes back on, all channels. TV is fine as I run Netflix off it with no issues so the issue doesn’t lie with the tv or sound bar. HDMI cable was changed and also tried both ports on the TV
Answered! Go to Answer
on 30-11-2021 11:15
Hi @Craig914
For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. You can also try different settings such as follow content or disabled
If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC.
If you are connected to a HDMI ARC connector on the TV try connecting to a non ARC HDMI connector, using ARC has been a problem for some people.
Then if you are using fibre optic straight from the 360 to your sound bar, set Dolby to Follow Content.
on 29-11-2021 23:29
Do you get a blank screen as well ?
Mine drops out after upgrading to 360 believe this is a known firmware issue yet to be rectified
on 30-11-2021 06:54
No picture loss, just the sound.
on 30-11-2021 11:15
Hi @Craig914
For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. You can also try different settings such as follow content or disabled
If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC.
If you are connected to a HDMI ARC connector on the TV try connecting to a non ARC HDMI connector, using ARC has been a problem for some people.
Then if you are using fibre optic straight from the 360 to your sound bar, set Dolby to Follow Content.
on 30-11-2021 20:37
Thanks Dave , I’ll give this a go. Originally (pre engineer visit) the hdmi wasn’t in the arc port, but engineer recommended to use the arc. Also have the sound bar connected direct to the TV via a fibre optic cable.
on 16-12-2021 12:32
Update…. I switched the audio settings between the options and seems to not lose audio on the “follow content” setting. Been a few weeks now and okay so far 👍🏼
on 14-08-2022 23:04
on 17-08-2022 10:23
Hey Scott0966, thank you for reaching out and I am sorry you are having some sound issues.
Which random channels is it happening to and when it drops, is it total loss of sound until you change the channel or would it just drop out and come back on?
Have you been into the audio settings in the box to see if anything is unticked or not? Thanks
Matt - Forum Team
New around here?
on 18-08-2022 09:38
I've answered on my thread - which had many of the answers to your question already
Which random channels is it happening to and when it drops, is it total loss of sound until you change the channel or would it just drop out and come back on?
Random, so appear to be any but mostly Netflix
Have you been into the audio settings in the box to see if anything is unticked or not? Thanks
I followed the fixes suggested on these boards which is to change to follow content, but it's already set to that
on 05-01-2023 14:46