Forum Discussion

Byfoja03's avatar
Byfoja03
On our wavelength
5 years ago

Sound cutting out for a second repeatedly

I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no apparent regular frequency, but enough that it's annoying - any sug...
360
TV
Steven_L's avatar
Steven_L
Icon for Forum Team rankForum Team
4 years ago

Thanks for letting us know about this jimboy56. 

Is this happening on certain channels or all channels?

Regards,

Steven_L

jimboy56's avatar
jimboy56
Dialled in
4 years ago

only sky news & channel 4.

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team (Retired)
    4 years ago

    Thanks for confirming that jimboy56

    miles5759 can I just check if you're also experiencing issues with these channels? 

    The more info we have will allow us to feedback to the backend teams if required.

     

  • miles5759's avatar
    miles5759
    On our wavelength
    4 years ago

    Hi

    My issue is on hdmi 1 which has virgin 360 box on it, so all the channels.

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    4 years ago

    Hi miles5759,

    Thanks for letting us know. You mentioned the issue is on HDMi 1, can you just clarify whether you mean the issue is with your TV box or through this HDMi port? What happens when you try the TV box in a different HDMi port?

    Thanks

  • miles5759's avatar
    miles5759
    On our wavelength
    4 years ago

    Hi Beth

    I answer that question much further up in the message threads, last year.

    But the issue is not channel related for me. I have a Virgin 360 box, and the issue happens no matter what channel I watch on Virgin.

    It also happens if I watch a DVD via a different HDMI port.

    The problem went away when I upgraded my TVs firmware. But it came back mid Feb.

     

    Miles

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 years ago

    Thanks for coming back to us miles5759, have you contacted your TV manufacturer to look into this issue, if its affecting your DVD player as well?

    Regards,

    Steven_L