Sky Sports+ freezing

[lello]

Hi

When watching tennis in sky sports+ on 360, screen keeps freezing about every 5 mins for about 10-15 seconds,  very frustrating when trying to watch sport+ (not live, I go and find other matches using red button).  It works fine on my phone, strange, 360 is wired and phone is using wifi.

Any ideas?

Lello

[jaycee666]

I have this problem too.  Have found it on two or three football games this week on Sky +.  HD and UHD Chanel’s ok.  Connection is via Ethernet  and broadband 1 gb. I have a V6 box upgraded to 360.

[johnasimmons]

Had the same problem with the football - various matches - on Tuesday with Sky Sports+

[Ashleigh_C]

Hi there @lello 

Thank you so much for your post and welcome back to the community forums, it's great to have you with us. 

I am so sorry to hear that you and the other users here faced this issue, can I ask how things have been looking since? 

[jaycee666]

Much the same on Sky Sports +.  Sky Sports UHD is a better picture than on TiVo but tends to pixilate.

[johnasimmons]

Still the same

[Matthew_ML]

Hey johnasimmons, thank you for reaching out and I am sorry to hear this.

I can see you posted this on another thread which my colleague replied to, did you see this?