Sky Comedy problem

[Sambo6654]

This is happening for me on Sky Comedy as well. Very noticeable whilst watching Jimmy Fallon. 

It really does take away from the viewing experience. Can it be escalated to be fixed? 

[Daniel_Et]

Hi @Sambo6654, thank you for your response.

How have things been on the channel since you posted? Are you still having issues?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[FloristGrump]

Things certainly seemed to improve over the weekend and are currently looking good. Hopefully the problem has been found and fixed and they will remain that way.

Cheers.

[Daniel_Et]

Hi @FloristGrump, thank you for letting us know. That's good to hear.

If, by any chance, the problem reoccurs, please don't hesitate to contact us.

Regards,
Daniel

[Sambo6654]

Hi Daniel,

It does seem better at the moment.  I'll report back if I see the issue again .

Sam

[FloristGrump]

Unfortunately this problem has now returned (exactly as before and only on Sky Comedy HD) after a month of being glitch free for me.

[John_GS]

Hi @FloristGrump - Great username btw :).

Thanks for posting and welcome back to the community.

I'm sorry to hear of this returning. I've checked mine and it seems fine now, is this resolved?

If not, what TV box do you have? Is it on all programs on this channel or certain ones?

[FloristGrump]

Hi @John_GS

It's definitely still happening for me on both of my 360 boxes and when streaming to my iPad too. Sometimes it is easier to spot than others and right now (midday Thursday 22nd) it's quite mild but definitely happening. On a smaller screen you might not see it at all but on a bigger one the tell-tale sign are the little white pixels dropping out around the screen and the occasional audio glitch. If you hang on long enough you'll probably also see a bigger glitch on the pictures and on days when it's happening badly (as it was on Monday) the glitching is very noticeable and distracting.

It only ever happens for me on the Sky Comedy HD channel and for the last month the channel has been glitch free but whatever sorted it at the beginning of last month (I think at the broadcaster end) needs to happen again.

Cheers

Matt

[Ilyas_Y]

Thanks for the reply @FloristGrump 👋🏼

Do you have any videos / images of this happening?
Or even a screen recording of the issue by any chance so that we can see the issue itself?

Let us know and we can take this further.

Kind regards,
Ilyas.

[FloristGrump]

Hi Ilyas_Y

For the time being the problem seems to have cleared up again but if it returns I’ll try and capture some video for you.