Setting Up Virgin TV 360 & Hub in Different Rooms

[CoWa45]

I'm thinking of upgrading to a Virgin TV 360 box, but from what I've read, the installation cables supplied favour the 360 box and hub being close together (in the same room).

Current Setup - I have two of those internal white Virgin wall boxes (coax):

• One is in the sitting room connected to the Tivo box.
• The other is in the spare room upstairs, connected to the hub via a longer coax cable (hub is in my bedroom next to PC, connected via ethernet cable).

I want to keep my current setup, but the cabling supplied in the Virgin TV 360 installation package isn't going to work.

From everything I've read, what matters is:

1. The Virgin TV 360 box must be connected to coax and ethernet/Wi-Fi.
2. The hub must be connected to coax.

If I've understood correctly, the Virgin TV 360 box and the hub don't have to be connected to the same coax source; the Virgin TV 360 box can connect to the white wall box (coax) downstairs, while the hub can connect to the white wall box (coax) upstairs. Is this correct?

If it is...

• Can I connect the hub to the white wall box (coax) in the spare room upstairs via an extension coax cable, so it stretches to my bedroom?
• Can I connect the TV 360 box to the white wall box (coax) in the sitting room using the coax isolator cable supplied in the TV 360 installation package (see here) and use Wi-Fi?

I've read on these forums that Virgin can send out pre-made extension coax cables up to 3M in length if requested (see here).

Will my proposed setup work?

Thanks in advance.

[roy247]

I might be wrong but the way I read this is you only have one TV box and it's an old TiVo box, if that's the case then you can just connect the coax cable to the new 360 box and connect to the hub using Wi-fi if you have a strong signal there shouldn't be a problem.

Why do you want to extend the cable from the spare room to the bedroom are you getting a second box.

[CoWa45]

Because the hub is near the PC in bedroom.

I've seen a lot of comments where people have had problems setting up 360 TV boxes.

I just want to be sure that my proposed setup will work.

I don't want to upgrade and find I got it wrong.

[roy247]

If you are only going to use one 360 box then if you can move the TV to where the hub is and then set up the 360 box in case you do have poor wi-fi you can then move the 360 down stairs after it's set up. If you then have a poor wi-fi connection you might need to relocate the hub.

If you have been offered a free upgrade to 360 ask for a manned installation so the engineer can check everything.

[Daniel_Et]

Hi @CoWa45 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

Have you followed the advice provided by @roy247 and asked for a manned installation?

If you need an engineer visit to be arranged, please let us know and we can do that for you.

Regards,
Daniel