Linking O2 and Virgin under different names for VOLT
Cant seem to find a straight answer
My wife has a contract with O2 and I recently signed a new contract with Virgin for home broadband
The O2 is in her name and the Virgin in my name
Is it still possible to link the accounts to claim benefits
Thanks in advance for any help
Your wife needs to register for the Volt benefits via her https://mymobile2.o2.co.uk/ account
Info below from https://www.o2.co.uk/virgin-media-o2
Applying your Volt benefits
If the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days, unless you were already a customer of both before 18 October 2021, in which case you'll need to go into My O2 to activate your benefits.
If your broadband and mobile accounts are in different names, or the names don’t match (eg Chris and Christopher), you’ll need to activate your Volt benefits in My O2, and they’ll be applied within 14 days.
You'll also need make sure the address on your O2 account matches the address on the Virgin Media broadband account, whether it’s in your name or someone else in your household. If they don’t quite match, you can edit your address in My O2.
If you’re unsure, you can check in My O2 seven days after you’ve placed your O2 order. If you think everything's correct and still aren't seeing the options to activate your benefits, give us a call on 202 from your O2 mobile.