Does anyone know why when I am watching a programme or Netflix on the V360 the screen goes black for a second then comes on again, it’s has become a regular occurrence. I read about frame rate here:
but this is set to off already
Since you've tried Match Frame Rate without success, have you tried changing the HDMI cable and/or port? (It should be a high speed cable HDCP 2.2 compliant)
If your TV has a port labelled MHL then try using that as it supports HDCP technology for viewing protected digital content which can cause the screen to blank out. It's also better at converting the signal to UHD than one of the older standard HDMI ports.
Hi @KHarris85 👋.
Thanks for reaching out to us. Apologies for the delay in responding.
The issues that you are having with your black screen, the 360 box does have the ability to upscale and provide higher resolution with various programming that is recorded in another format, your tv also as smart capabilities also when recognising a format that would be better viewed as the consumer, LG tv are the most common that will give you a second of a black screen, this is it altering the sound and visual in the format best viewed in.
As a LG consumer, my OLED B9 does do this when I am gaming once it recognises the resolution, frame rate in conjunction with the AI capabilities that it has along with updated HDMI ports.
I hope this helps, should you need further assistance please do respond via the private message I will send you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.