Flickering black screen

[Datamunky]

Hi all,

We’re getting intermittent flickering to a black screen - lasts a second or two - when watching anything through the 360 box: live tv, recordings, apps.

I’ve already made sure matching frame rate is set to off (it was already), have switched HDMI cable, have moved to a different HDMI port, and it still continues. 

Any other suggestions? It’s driving me insane.

[Steven_L]

Hey Datamunky,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your TV service at the moment, has there been any improvement since you last posted?

If not, does the issue happen with any other sources such as a DVD player or games console or is this just an issue with your 360 box? 

Kind Regards,

Steven_L

[Datamunky]

Yep, still happening when watching anything through the box. It’s intermittent and happening probably 6-8 times per day. It’s not happening when watching through USB or when playing on the PS5. I do think it’s the box that’s the problem here…

[Kath_P]

Hi Datamunky, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear this is continuing for you. Can you enter the settings menu on your box and ensure the picture resolution is set to 'Automatic'. 

Can you also double check the cables to confirm that they are securely connected to both the set top box and the TV - disconnect and reconnect the cable to be sure

I have run some checks this end and everything looks good with the box and nothing to suggest there is an issue. It may also be worth referring to your TV Manual for further information on adjusting your picture settings.

Keep us posted on how things go. 

Thanks, 

[Datamunky]

Hi Kath,

All connections have been double checked and they’re fine. Yesterday I swapped the HDMI ports around for the 360 box and the PS5 but we’re still getting the same issue. Doesn’t happen on Freeview, watching apps through tv or playback through USB, only through the box.

Picture resolution was already set to Automatic.

Any other suggestions? 

[Zoie_P]

Thank you for your reply, we can see you have not rebooted in 68 days, can you reboot your hub, as your box is connected to your hub? After the reboot please keep us posted if you still have this issue. Can you also let us know is your box all up to date with software? 
Thanks,
Zoie

[Datamunky]

Hi Zoie - restarted 

[Datamunky]

Hi Zoie - restarted hub and box, but still the flickering black screen is still present. Running the latest software as well. Is there anything else to check or try? 

[Sabrina_B]

Hi @Datamunky 👋.

There is one more thing to try, if this is happening on all channels. Can you give the source lead running from the box on the wall to the TV box a wiggle at each end, at the TV box and the wall box to see if that encourages any further or additional flicking, it may be possible that it is the cable running from wall box to TV box may have a break in it or may be loose.

Let us know.

Sabrina

[Datamunky]

Hey Sabrina,

I’ve checked the connections at both ends and given it some time to see if that made any difference but it hasn’t. We’re still getting the screen cutting out several times per day and still affecting live tv, recordings or apps watched through the box. It doesn’t happen when watching apps through the TV, or watching anything from the usb stick. 

What else can it be?