I renewed my contract today and the TV service stopped working...
Internet still works!
Cheers
Tony
Thanks for reaching out to us Tonio50, and a very warm welcome to our Community Forums!
Sorry to hear of the abrupt change in TV services on your package.
Before we look into this further via a private message, has the service since returned with the help provided from your fellow Forum posters?
Thanks
David_Bn
If you renewed on the phone then someone might have pressed the wrong button if the TV feed stopped working straight away.
First thing to try, if you haven't already, is to reboot the box by turning the power off and on again with the switch on the back of the box.
If that doesn't work then you will need to call Virgin again or wait for one of the forum team to respond which might be 2 to 3 days.
Are you saying that live TV has stopped working? How about the box's menu system?
Forum TeamThanks for reaching out to us Tonio50, and a very warm welcome to our Community Forums!
Sorry to hear of the abrupt change in TV services on your package.
Before we look into this further via a private message, has the service since returned with the help provided from your fellow Forum posters?
Thanks
David_Bn
Thanks David
It's 5 days without TV service
7 calls to support
My main box tried to reset and now it's stuck on CS1028 error
The other box works but no TV channels....says I'm not subscribed
Wifi works fine
The tech help said they need to reset the account and it will come back in 24/48 hours. They did that on Thursday morning and again on Friday....still nothing
Thanks for any help
All the best
Tony
This is the contract I got at 7.14 on Wednesday the 27th. It lists the TV service but it stopped working after this email!
