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Red Button Not working

Joining in


im trying to watch the red button games, the blue bar comes up at the bottom, and I press the three dots, contextual information button, and nothing happens. The remote lights up when I press, however the box doesnt


Forum Team
Forum Team

Hi Arthurlarkin


Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the red button games.

Which set top box do you have please? 

Which channel are you on when trying to use the red button service?

Please pop back to us when you can. 

Vikki - Forum Team

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I have the V6 box, and I am on skysports football

Very Insightful Person
Very Insightful Person

@Arthurlarkin wrote:

I have the V6 box, and I am on skysports football

You've posted in the 360 forum. and in your first messagee on this topic  you said that, 'the blue bar comes up at the bottom, and I press the three dots, contextual information button, and nothing happens'

Going by the above then you do have a 360 box and not a V6 (you may have previously had a V6 box that was upgraded to TV360, hence it is now a 360 box which runs the Horizon software and not the older Tivo which is on the V6 boxes)

If you have either the Tivo or V6 then after presssing the red button you should then press the i for info button and then select the match  you want to see.

Anyone using the 360 should press red button and then the context (3 dots) menu button - this however will fail if the 360 isn't connected to the internet.

I don't work for Virgin Media.
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Hi mate,

sorry for the late response. 
My remote does not have the ‘I’ info button, so I must have a 360, but I have a v6 as well I think. 
After I press the 3 dots, nothing happens at all. 

Thanks for getting back to us @Arthurlarkin 

Just for clarity, from the list of our set top boxes here which one looks like your remote?

Once we have a better understanding we'll be able to support you further

Here to help 🙂
Virgin Media Forums Agent


Thanks for the reply @Arthurlarkin on the Virgin Media forums. 👋🏼

Can I ask you follow the guidance on here.
It may be that your TV remote is not properly paired with the 360 box.
Try to pair it again and let us know how it goes or if the issue continues going forward and we can go on from there.

Kind regards,

Forum Team

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this did not fix it thanks Arthur 

All the games are available using the red button on my 360 on channels 501, 503 and the UHD channels 532 and 534 same as yesterday. When pressing the red button you should now get the option's appearing on the right side of the screen, no need to press the info button any more.

What version software is your box using,

You can check by pressing Home > Settings > Info

You will see what's new in version X.XX

How's your box connected to the Virgin hub wi-fi or ethernet cable.