Forum Discussion

Roy16's avatar
Roy16
On our wavelength
2 years ago
Solved

No red button on sky sports v6 box

I have the same problem as another member, no red button on sky sports tennis, my iPad shows six court options, I contacted customer services but they seem a bit vague as to what the problem is, they will get back to me, can anybody help, I read somewhere that I might need an upgrade to 360

TIA

  • nodrogd's avatar
    nodrogd
    2 years ago

    The Sky Sports background app on the V6 boxes can only pick up additional (highly compressed) SD broadcast streams provided by Sky. Sky are not providing these streams for Sky Sports Tennis. The Horizon boxes (V360 & Stream) now have an updated app that pulls multiple HD streams (& additional interactive content) off an IP driven circuit. I think it unlikely that Sky will develop an updated app for the ageing TiVO platform. They have been doing the same with their own Sky+ customers, who now have far less facilities than those with SkyQ or Sky Stream.

  • martjam1867's avatar
    martjam1867
    Tuning in
    2 years ago

    Same problem here.  I’ve also heard that V6 customers aren’t able to access the red button content on Sky Sports Tennis, but nothing official from Virgin Media yet.

    If I had to upgrade to a TV 360 box, would it be free and would I have to start a new contract?
    Would appreciate some answers from Virgin Media.

     

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    The Sky Sports background app on the V6 boxes can only pick up additional (highly compressed) SD broadcast streams provided by Sky. Sky are not providing these streams for Sky Sports Tennis. The Horizon boxes (V360 & Stream) now have an updated app that pulls multiple HD streams (& additional interactive content) off an IP driven circuit. I think it unlikely that Sky will develop an updated app for the ageing TiVO platform. They have been doing the same with their own Sky+ customers, who now have far less facilities than those with SkyQ or Sky Stream.

  • Roy16's avatar
    Roy16
    On our wavelength
    2 years ago

    Just ordered a free upgrade to a 360, waiting for the 360 remote and then will update my v6 to 360, hopefully I will have multi screen option then.

     

  • martjam1867's avatar
    martjam1867
    Tuning in
    2 years ago

    Hi Roy

    Can you tell me how much the upgrade to TV360 costs please and did you have to start a new contract?
    MARTIN

    • japitts's avatar
      japitts
      Very Insightful Person
      2 years ago
      martjam1867 wrote:

      Can you tell me how much the upgrade to TV360 costs please and did you have to start a new contract?

      The costs to migrate to TV360 vary depending on your package - there may be a small charge for the new remote.

      There is no need to change your package or re-contract unless you want to.

    • Roy16's avatar
      Roy16
      On our wavelength
      2 years ago

      Ordered a remote on chat ,still waiting after 5 days, spent 4 hours on WhatsApp and phone trying to get a upgrade and order a remote with no success, kept passing me from one dept to another, in the end the Asian operator told me that somebody would call me back from the UK, still waiting after 24 hours, don’t try on chat, give them a ringl

      good luck Roy

       

       

       

  • Roy16's avatar
    Roy16
    On our wavelength
    2 years ago

    Continuing the saga,ordered  a remote on chat ,still waiting after 5 days, spent 4 hours on WhatsApp and phone trying to get a upgrade and order a remote with no success, kept passing me from one dept to another, in the end the Asian operator told me that somebody would call me back from the UK, still waiting , have put in a complaint but I am not holding my breath

     

     

     

     

    • Carley_S's avatar
      Carley_S
      Forum Team
      12 months ago

      Hi Roy16 

      Welcome back to the community forums 

      Sorry to hear you're having issues with your remote order. I can see on the systems at our side that you have since spoken with the team and looks to all be resolved for you. 
      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
       

      • Roy16's avatar
        Roy16
        On our wavelength
        12 months ago

        Thanks for the message, one thing I don’t seem to have a upgrade to 360 box option in my v6 box settings

        thanks Roy

         

  • greyman's avatar
    greyman
    Fibre optic
    12 months ago

    A TV360 box doesn't appear to guarantee access to Sky Sports Tennis red button channels, as my experience would indicate.

    The red button menu appears to the right of the screen, showing some information about the selected court/match, but when selecting the "watch live" button, I am always greeted with a "there is a technical issue, please try again later" message and no promised tennis match. 

    I've tried resetting the box, but still nothing.  

    Red button services on Sky Sports, via VM, have always been flaky, to say the least, so I had assumed this was just another administrative missed step at VM, but it looks like this one might be more of a technical issue?

    I'll be giving customer support a call shortly, with limited expectation of a rapid resolution.

    • John_GS's avatar
      John_GS
      Forum Team
      12 months ago

      Hi greyman 

      Thanks for getting in touch.

      I've tried it now and seems to be working fine.

      Let us know if any issues.

  • Roy16's avatar
    Roy16
    On our wavelength
    12 months ago

    Update on my previous post, new 360 box arrived to replace my old Tivo box, my V6 box has been updated to 360, all happy in our house, wife now has the red button to choose tennis matches.

    no cost involved

    Roy

    • newapollo's avatar
      newapollo
      Very Insightful Person
      12 months ago

      Hi again Roy,

      That's great news. Thanks for letting us that the regrade to 360 went through smoothly.

      It will probably take you both a couple of weeks to get used to the new interface and features.

      There is some online help available < here >  and < here >  but if you get stuck or need help with anything not covered in those links, then just shout and we'll do our best to assist.