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Recordings and planned recordings gone

Jonmal
On our wavelength

My recordings and planned recordings have vanished. My box was only half full. Reboot doesn't work. Does my box need replacement?

John Maloney 

9 REPLIES 9

roy247
Superstar

If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

 

Ernie_C
Very Insightful Person
Very Insightful Person

Personally, I would currently do nothing as I believe there is a general issue causing this. I am seeing it too.

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KeithLeonard
Fibre optic

It is the same on Teesside so it looks like it is a national problem.

No problem in South Manchester with recordings and planned record lists and they still play.

 

KeithLeonard
Fibre optic

Everything back to normal now on Teesside.

Derwentmailman
Dialled in

I have this recordings issue in County Durham ATM.

Ernie_C
Very Insightful Person
Very Insightful Person

Yes, appears fixed here in Scotland.

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KilliePol
Tuning in

All mine are gone as well on both boxes. I’m in Glasgow. 

Derwentmailman
Dialled in

Recordings reappeared circa 9pm in Co Durham.