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rowdyangel's avatar
rowdyangel
On our wavelength
2 years ago
Solved

Recordings Freezing on Playback on Both TV Boxes and Numerous Other Issues

As long-standing broadband and phone customers of VM, we recently expanded our services to include the VM 360 TV service last week. Our setup includes the primary box located in the lounge and a seco...
  • japitts's avatar
    japitts
    2 years ago

    It may be useful to confirm a small sample of the error codes you've experienced, although it does sound like a faulty master-box HDD.

    VM staff respond on these boards, if you don't mind waiting a few days for it. Otherwise, call back in and ideally, don't terminate the call until your tech appointment has been booked.

japitts's avatar
japitts
Very Insightful Person
2 years ago

It may be useful to confirm a small sample of the error codes you've experienced, although it does sound like a faulty master-box HDD.

VM staff respond on these boards, if you don't mind waiting a few days for it. Otherwise, call back in and ideally, don't terminate the call until your tech appointment has been booked.

  • rowdyangel's avatar
    rowdyangel
    On our wavelength
    2 years ago

    CS2200, CS2217.  Will add more as and when they pop up.  Many thanks.

    • japitts's avatar
      japitts
      Very Insightful Person
      2 years ago
      rowdyangel wrote:

      Will add more as and when

      Just be aware that this is primarily a user-community forum and staff tend to work from oldest posts - if you add too many short replies, it can have the opposite effect and your post may ultimately take longer for the staff team to notice.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 years ago

      Hi rowdyangel 

      What happens if you pause and rewind live TV on the main 360 box (the one with the hard drive) as that is the same as recording?  If that causes problems then it does appear to confirm a hard drive problem.

      Re the CS2217 (Tservice teemporarily unavailable) error, that generally occurs on the mini box.  Check the power settings on the main box. Go to Home > Settings > System > Standby Power Consumption. If it's on Eco (slow start) then change it to either Fast Start or Active Start.   The Fast and Active Start.options are best if you have a mini box and want to watch a recording on it as it means the main box is able to respond to ther playback request when it's sent from the mini.

      • rowdyangel's avatar
        rowdyangel
        On our wavelength
        2 years ago

        Hi Dave, thanks for your reply.

        Pausing live and rewinding seems to be fine. Both boxes are set to Fast Start.

        Have just tried watching 3 different recordings and still having problems. Codes CS2217, CS2214 and CS2200. Also the main box completely froze when attempting to watch a recording with top part of screen not displaying properly. Ran diagnosed again and no issues with connectivity to hub.

        I really think either our installation or equipment is goosed. Was only installed a week ago.

        Kind regards

        Jayne