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Problems with 360 and keep/delete and fast forwarding

Juliep10
Tuning in

I am having real issues with recording on the new 360 box. I ask for something to be recorded and press the series link obviously. When I want to watch the programme it's really hit and miss as to whether it let's me fast forward through adverts etc. If I get the delete/keep box come up at top of screen, I know I'm doomed! If I then press keep and fast forward it throws me out and I have to start from the beginning again! Sometimes all is well and I can fast forward immediately.  However if I stop and then come back to it another time, again it's hit or miss if it says watch from where you left off or it's gone back the process I mentioned above! It also records the same programme every time it's on! Even after I've watched and deleted. If I've set it up to record as a series, when series 2 comes on, will it automatically record like my old V6 box did as that was an excellent function? The only thing good about 360 seems to be the talk function! Please can someone assist with regards to this frustrating keep/delete problem and not being able to fast forward? TIA

11 REPLIES 11

roy247
Superstar

This can be turned off if you go to your saved recordings and select manage storage, put your pin number in and it's the first option you get.

Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Ask to delete after watching > Set to Off.

When setting a series link select the Advanced settings and then select New Only, you usually have the following options;

This episode only, From this episode onwards, All from series xx only, All from series xx and onwards, New episodes only and All available episodes.

 

Thank you. I have done the storage settings but this still doesn't help with fast forwarding?

I also don't get all of the options you've mentioned in series links?

newapollo
Very Insightful Person
Very Insightful Person

@Juliep10 wrote:

I also don't get all of the options you've mentioned in series links?


Press the red record button and then click on Advanced Options.

advanced optionsadvanced options

Depending upon the series/programs you can select  so you can fine tune the recordings  for that program/series going forward

record optionsrecord options

 


@Juliep10 wrote:

Thank you. I have done the storage settings but this still doesn't help with fast forwarding?


To skip forwards/backwards 15 minutes in recordings - press MIC and say "go forward 15 minutes" or "go back 15 minutes". You can also say "fast forward 10 minutes" or whatever amount of time you want. To avoid adverts on streamed & on demand say "skip forward three minutes" or "fast forward 3 minutes"

The left and right arrow buttons either side of the OK button skip forward 30 seconds and back 10 seconds.

If you press the fast forward button above the '3' key, you have 4 speeds depending on how many times you press the button. 

When fast forwarding press the TV button and that will switch off the fast forward arrows etc. For Stop press the back button or pause button, TV button also stops and puts you back to TV.

To play back in slow motion press pause then Fast Forward

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

The options do vary slightly.

What are you trying to record and what options do you get when you select the Advanced options.

 

Thank you. The issue I have with fast forwarding is that it won't let me and then it comes out of the programme completely and shows the screen saying "watch again ". Some of the programmes I record won't allow any fast forwarding.  Others are fine. I don't understand why?

newapollo
Very Insightful Person
Very Insightful Person

@Juliep10 wrote:

Thank you. The issue I have with fast forwarding is that it won't let me and then it comes out of the programme completely and shows the screen saying "watch again ". Some of the programmes I record won't allow any fast forwarding.  Others are fine. I don't understand why?


All recordings should allow fast forwarding. Are sure you aren't watching the program via one of the apps or catch up services instead when it won't fast forward?

Please can you post screenshots of the recordings that won't allow the fast forwarding, also include the name of the program, date recorded and episode number.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

So I normally go through the planner and press record on programmes I fancy, ie DI Ray on ITV at 9pm. It records at 9pm on ITV. Next day I go to watch it and press the 30 second fast forward button on main large circle and it throws me out and goes back to main page saying watch again or delete recording etc.  It shouldn't have recorded via ITVX? This is just an example of a programme.  It could be any one. We started Graham Norton 2 nights ago and all was well. Tonight we carried on watching,  I pressed the 30 second fast forward button and it threw us out!! Why!? The V6 recording options were so much easier?

Can you pause and rewind live TV and fast forward after rewinding without any problems. If you can't then it looks like the box has a hard drive problem and would need replacing.