cancel
Showing results for 
Search instead for 
Did you mean: 

Play/Pause Button No Longer Work On Remote Control

LHider
Joining in

The Play/Pause button on our remote control no longer works which means we are unable to play when rewinding or fast forwarding.

We've replaced the batteries with new 'bunny' brand ones and it is still knackered. All the other buttons work fine.

How do I go about getting a replacement remote control?

5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

Hi @LHider 

Have you tried resetting the 360 remote?

Pressing and holding the TV and Rewind button for 10 seconds will factory reset the TV 360 remote. 

To re-pair the 360 remote hold down the 'TV' button and '0' button together until the Standby button starts to flash.

Have you tried to order a replacement online?

/tv-faults/order-remote/360/start 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

LHider
Joining in

Hi There! I will try that reset. That link doesn't work for me btw. I get a 403 forbidden message.

newapollo
Very Insightful Person
Very Insightful Person

Hi again @LHider 

Try using the links from here instead 

https://www.virginmedia.com/help/how-to/tv/issues/remote-issues 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

roy247
Community elder

The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You can use the TVGO app while you are waiting, or if your TV has a smart remote you might be able to pair that to the 360 box, my LG smart remote is paired to the 360 using Ziggo set-top box. You might need Ziggo Mediabox Next depending on the TV.

 

ozsat
Superstar

you can get a new one from here within 2-3 working days - https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/remote-not-working 

==================================
1.2Gb/100Mb in Oxford (area 31) using SH5