Forum Discussion

Larder_ID's avatar
Larder_ID
Tuning in
2 years ago
Solved

Large Button TV Remote Control

Hi 

I know this is a question asked before, but I have an elderly father who has Virgin Media TiVo box, due to his advanced age he finds the standard remote too fiddly and awkward to use.  Can I order him a new Accessibility Remote through this forum?

many thanks, Ian

 

  • Hi Larder_ID,

    Thank you for your post and welcome to the community. 

    If you would like the accessibility remote ordered we can do that for you. 

    Do you know which Tv box your father has? 

    ^Martin

  • There is a high contrast remote available but I believe the size of the buttons are the same. A member of the forum team should be able to order one for you if you want one.

    Our high contrast Virgin TV V6 and TiVo® box remote is available to all our customers with accessibility needs who may benefit from it.

    All Virgin TV V6 and TiVo® box remotes offer the following features:

    • Buttons of different shapes to make using them easier.
    • Curved sides so you know which way it's facing.
    • A raised indicator on the 5 button.
    • Audio feedback cues on the TV.
    • Audio description available.

    • Larder_ID's avatar
      Larder_ID
      Tuning in

      Thanks

      I would be interested in the high contrast remote (anything that helps - so I don't have to make a daily 20 mile roundtrip to explain which buttons to press)

      Could someone from the Forum Team help me on this?

       

      Many thanks, Ian

       

      **JUST REALISED MARTIN HAD ALREADY REPLIED**

  • Hi Larder_ID,

    Thank you for your post and welcome to the community. 

    If you would like the accessibility remote ordered we can do that for you. 

    Do you know which Tv box your father has? 

    ^Martin

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta

      I think that VM should offer a free migration to a 360 whose remote enables voice control.

    • Larder_ID's avatar
      Larder_ID
      Tuning in
      Hi Martin

      I'll see him tomorrow so I'll get all the details

      cheers that would be most helpful
      Thanks, Ian
    • Larder_ID's avatar
      Larder_ID
      Tuning in

      Hi Martin

       

      sorry for delay, can confirm my Dad’s box is a V6.

       

      can you arrange a remote for us, what do you need to know?

       

      thanks Ian

      • Martin_N's avatar
        Martin_N
        Forum Team

        Thank you for that information. I will private message you now to confirm details and pass data protection. 

        ^Martin

  • I have been waiting over a month for the bog button remote. My mum with Alzheimer's cannot use remote. 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there pipjac 

      Thank you so much for your post and welcome back to the forums, it's great to have you here. 

      I am so sorry to hear that you have faced an issue ordering a remote, I'd be more than happy to take a look into this with you via a private message.

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

  • sgh279's avatar
    sgh279
    On our wavelength

    Is there a picture of this remote at all? my Mum also struggles with her remote