Pairing 360 TV Remote

[Tony1935]

Please can somebody help? I am unable to pair my 360 remote with my Sharp Aquos TV. I followed the recommended steps, but it doesn’t seem to be a recognised brand. Thanks in advance. Tony.

[Kath_P]

Hi Tony1935, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with connecting your 360 remote to your TV. You should be able to do this following the below steps. This will pair the remote to the TV to control volume, source or power.

1. Press Home
2. Select Settings
3. Select Pair remote with devices
4. Select Pair TV and follow the on screen instructions

Keep us posted on how things goes. 

Many thanks, 

[roy247 · Accepted solution]

Have you tried factory resetting the remote. Resetting the remote seems to update the list and it should recognise Sharp.

Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.

You could also try new batteries which seems to work for some users, not sure if it's just resetting the remote.

Another method is to Put the box into Pairing Mode by pressing the Standby/On button on the front of the box for 10 seconds. Then using the 360 remote control, press and hold the 'TV' button and the '0' button together for 10 seconds.

[Tony1935]

A thousand thank you's!!! 😀

I tried to pair my remote, when I first got my 360 Box about a year ago. But My Sharp TV wasn't recognised, and after numerous attempts I assumed it would never happen. Therefore, I gave up.

Then this month, I realised the Community may know how to solve the issue. I tried your first suggestion (press/hold TV/Rewind for 10 seconds). And bingo; it worked! I was so surprised, relieved and happy, it actually brought tears to my eyes.

Now, I can enjoy TV over Christmas, and forever lol, with (instead of two, mismatched, clashing remotes) just one smart, compact, modern remote on the coffee table.

Thanks again, and a very merry Christmas.

[Tony1935]

Many thanks for your help. Problem now solved! 😁

[Zach_R]

Hi @Tony1935,

Thank you for the update on this. I'm glad to hear that this issue has now been resolved for you.

Please do let us know if there's anything more that we can help you with today.

Thanks,