‘No Signal’ after TV box Welcome Screen

[NPalin59]

• Turn TV box on, as normal.
• I get the ‘Welcome’ screen, as normal.
• ’Welcome’ screen disappears, as normal.
• Moments later, TV throws-up a ‘No signal’ error.
• There must have been signal to get the ‘Welcome’ screen, so not a cabling issue.
• Other devices working fine on WiFi, so don’t think it’s that.
• Have restarted the TV and box multiple times. No change!

What do?

[roy247]

Hi,

Can we assume that you have checked that the TV hasn't switched HDMI input if there is a delay in the 360 starting up.

Also " the other devices working fine on WiFi " are these all devices connected to the TV's other HDMI connectors.

I would remove any other HDMI connections and try the 360 connected on it's own to remove any possible HDMI interference if you haven't already tried, you could also try a different HDMI cable and connector on the TV as you haven't said you have tried this.

If you have another TV to connect to the 360 that might save some time, because if you don't then get a picture it would point to the 360 with a different cable also. 

One other thing is, is the TV the 360 connected to a 4k TV,  some people have said they connected the 360 to a 4k TV and changed the setting from automatic to 4k and then connected back to a non 4k TV without changing the setting first, you will still see the welcome screen but when it syncs to the TV you will get nothing.

[Snorlax]

I know this is a year old but I'm having the EXACT issue. How did you get this resolved in the end?

[Ashleigh_C]

Hi there @Snorlax 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I am so sorry that you are facing this issue but let me pop you a private message so we can take a closer look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.