No EPG after rewind or pause

[rebeccajohns]

Hi! Just upgraded to Virgin TV 360 and enjoying it so far. The only problem I have is whenever I pause live TV or even just skip back 10 seconds the EPG disappears and I don't know how to get it back. Does anyone know how to get it back.

Thanks, Rebecca. 

[newapollo · Accepted solution]

Hi Rebecca,

You can either press the Guide button, which is located towards the top left of the navigational button (screenshot below depicting the buttons and uses)  or you can hold the Voice button and say either EPG or Program Guide.

360 remote

[rebeccajohns]

Thank you for the reply, it's appreciated. I will use that as a workaround, it's just that it makes the live picture really small. I'm just so used to pressing OK to get the EPG up and browse it at the bottom of the screen. 😞

[Ayisha_B]

Hi @rebeccajohns 

Glad newapollo was able to assist.

If you need anything else, let us know.