Netflix not working on my 360 box

[RanaghanJK]

Hi I have the same issue and 360 box, we had a power cut and when the box restarted everything seemed ok but net flix does not start correctly netflix appears on screen and a red circle rotates below it. 

[roy247 · Accepted solution]

Just setting match frame rate to off has fixed this problem for some people.

If that doesn't work I would try a factory reset.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[RanaghanJK]

Thank you doing the factory reset solved the problem, Virgin customer service should have suggested this when I called them

[Akua_A]

Hi @RanaghanJK 

Welcome to our community forums and sorry to hear you were having issues with activating Netflix on your 360 box. We can understand the frustration this may have caused. We are however glad that  @roy247 was able to help with this. We will take your feedback onboard and pass it on to the relevant team for quality training and improvement. 

Thanks,