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Netflix not launching on TV Box

reboi
Tuning in

Up until some weeks ago I could watch Netflix on the box, but not anymore. All I get is the red loading sign. Can this be fixed?

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Accepted Solutions

Thank you very much for this. It worked!! Much appreciated!

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9 REPLIES 9

japitts
Very Insightful Person
Very Insightful Person

Can you use other OnDemand & streaming services? They use the same internet connection.

If you can, this may be an app-specific issue resolved by a reboot. If not, your TV360 may have an issue with its internet connection.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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newapollo
Very Insightful Person
Very Insightful Person

Hi @reboi 

Looking at older forum posts the following has often  worked for othner users.

On your 360 go to Home > Settings > Audio & Video >  Match Frame Rate > set  'match frame rate'  to Off

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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roy247
Superstar

Hi reboi,

You could also try a factory reset of the box if you haven't tried already, that has also worked for some people.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

 

Matthew_ML
Forum Team
Forum Team

Hey reboi, thank you for reaching out and I am sorry to hear this.

As mentioned above do any other of the services work at all such as Disney+ etc?

Also has any of the advice helped at all? Cheers 

Matt - Forum Team


New around here?

Thank you very much for this. It worked!! Much appreciated!

Hi Mathew, I reset the box as suggested by someone here and I'm glad to report it worked. Thanks for your concern.

Hi, thanks for taking the time to respond. I tried a factory to reset and I'm happy to report it did the job. I can now access Netflix. Thank you 

Thank you, I performed a factory reset and it worked. I can now access Netflix. To answer your question, yes, I could access Disney, Prime Video and other platforms. Thank you for taking the time to respond.

Thank you so much for letting us know @reboi and we are so happy that this is back to working for you, a big thank you to our community for their help! 

Please do pop back to the forums in the future should you ever need our help and we will do all we can to assist.