Netflix not launching on TV Box

[reboi]

Up until some weeks ago I could watch Netflix on the box, but not anymore. All I get is the red loading sign. Can this be fixed?

[japitts]

Can you use other OnDemand & streaming services? They use the same internet connection.

If you can, this may be an app-specific issue resolved by a reboot. If not, your TV360 may have an issue with its internet connection.

[newapollo]

Hi @reboi 

Looking at older forum posts the following has often  worked for othner users.

On your 360 go to Home > Settings > Audio & Video >  Match Frame Rate > set  'match frame rate'  to Off

[roy247]

Hi reboi,

You could also try a factory reset of the box if you haven't tried already, that has also worked for some people.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[Matthew_ML]

Hey reboi, thank you for reaching out and I am sorry to hear this.

As mentioned above do any other of the services work at all such as Disney+ etc?

Also has any of the advice helped at all? Cheers 

[reboi · Accepted solution]

Thank you very much for this. It worked!! Much appreciated!

[reboi]

Hi Mathew, I reset the box as suggested by someone here and I'm glad to report it worked. Thanks for your concern.

[reboi]

Hi, thanks for taking the time to respond. I tried a factory to reset and I'm happy to report it did the job. I can now access Netflix. Thank you 

[reboi]

Thank you, I performed a factory reset and it worked. I can now access Netflix. To answer your question, yes, I could access Disney, Prime Video and other platforms. Thank you for taking the time to respond.

[Ashleigh_C]

Thank you so much for letting us know @reboi and we are so happy that this is back to working for you, a big thank you to our community for their help! 

Please do pop back to the forums in the future should you ever need our help and we will do all we can to assist.