Netflix app menu inaccessible

[JK101]

The Netflix app seems to have changed overnight.

The menu (search, home and profile icon) used to be on the left side, now, they've moved to the top. 

The problem is, the arrow keys won't move the "cursor" to the top. This means I can only scroll down through the programme filters (my list, continue watching, we think you'll love these, coming soon). I can't access the home button or search button etc, and can't change the profile.

I've reset the box, and router to no avail. I can't sign out of Netflix because I can't access the menu button.

Is there a secret button to get to the top of the screen? 

As it is, Netflix is unusable unless I want to watch my other half's program choice, or I want to reset the VM box because if I come out of the app to watch live TV, then when I restart the app, it goes back to the same profile.

I can't see any way the menu buttons can move without an app update. I'm assuming whoever updated the app checked that it would work... but I know that's a dangerous assumption!

Really unhappy about it. 

[JK101]

Hello Roy. My home screen looked like the first picture in that link, as I posted above. I definitely could not scroll up to the menu options so I have no idea if the options expanded. The back button definitely did not access the menu, it was the first thing we tried because that was what we've always done, albeit to the side menu. In fact, pressing the back button 2 or 3 times meant the ability to select anything just disappeared, press it again and the app crashed. 

No, we weren't a Netflix customer beforehand, we joined quite a long time (mimimum 6 years) after joining Virgin.

Experimental features : signin to Netflix, then /account/security, scroll down to "feature testing" (last option before "delete account" ) toggle on/off as required. The account holder has to do it. Then sign out and back in to the app. 

In fact, I've just tried it again. Enabled feature testing, opened the app, and tried to both scroll up and back arrow to the top bar... doesn't work. 

We didn't know anything about the experimental feature, I'm sure we didn't switch it on because we haven't visited the site since joined Netflix about 2 years ago. 

[Martin_N]

Hi JK101,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your Netflix service. 

We are happy to take a look into this for you. I will private message you now to confirm your details. 

^Martin

[roy247]

Hi JK101,

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@JK101 wrote:

Experimental features : signin to Netflix, then /account/security, scroll down to "feature testing" (last option before "delete account" ) toggle on/off as required. The account holder has to do it. Then sign out and back in to the app. 

In fact, I've just tried it again. Enabled feature testing, opened the app, and tried to both scroll up and back arrow to the top bar... doesn't work. 

We didn't know anything about the experimental feature, I'm sure we didn't switch it on because we haven't visited the site since joined Netflix about 2 years ago. 

---

The default setting must be "On", I have just signed into Netflix on my PC and it's set to "On", but I don't have the screen layout that you had or I didn't last time I checked. Maybe it's not rolled out to everyone in case there are problems.

I couldn't see that setting when I tried using the Netflix app on my tablet.

[newapollo]

I tested via a web browser and the experimental setting was ON. I hadn't sre it up myself. I still have the 'normal' screen

[JK101]

Well there you go then, I reckon it's on by default because we haven't even logged into the account since joining. Bit sneaky really, opting you in to something that can cause problems in such a way that you wouldn't know where to look.

Can't fault Netflix service though, sorted it out in a few minutes. Pity VM doesn't offer anything remotely like that, the moderator here got involved 3 days after my request and after I'd reported the solution.