My 360 remote does not link

[Davidfitz67]

Yesterday I tried to install 360 followed instructions and the process failed. I went to try later and when I turn on the TV the new landing page was there! The problem now is my new remote does not work but my old one does so I cannot benefit from the voice recognition feature of the new one. 
Also if I turn off my converted V6 box I have to reboot it everytime to view virgin media. So frustrating as I recently had a host of problems with my new wifi hub and am having problems again. Not happy 

[roy247]

Try pressing TV and 0 button for 10 seconds and it should force the remote to try pairing again, some users have needed to replace the batteries to get it to work.

Is the 360 connected by ethernet cable or wifi to your hub, ethernet is always the best and the hub needs to be left on.

Make sure the 360 is set to fast start or active start, if it's set to eco start it does seem to take a long to start up especially when your waiting.

Go to Settings > System > Standby power consumption. You have 3 choices.

Fast start - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient it uses minimal power but takes a while to start.

[Davidfitz67]

Thanks I have tried this and it doesn’t seem to work. I am set as fast start on my TV. Where I stand now is I have 360 on my TV but daily have to reboot my box so that my old remote will connect it to my TV. I then use my old remote during the day. Just a real **bleep**! Every time there is a Virgin upgrade my system always cocks up somehow. When I had a new wifi hub delivered recently my V6 box would not work at all for about a week before an engineer came out and fixed it. Will the best course of action be to get an engineer out or could the new remote be faulty and should I get a replacement. So frustrated that this has happened again. Not happy

[roy247]

It could be a faulty remote the easiest way of proving that would be by trying a new remote but as you don't have one you could try phoning Virgin to see if they will send one without charging or telling them the update hasn't worked so they might send an engineer incase it's something else. The other option is to wait for one of the forum team to respond which could be 2 to 3 days.

[Beth_G]

Hi Davidfitz67

Welcome to the Community Forums. Thank you for your post.

I'm sorry to hear you've not had the best experience lately with your TV service, I can agree that does sound frustrating.

I'd be happy to arrange for another remote to be sent out to you to see if that one is the problem. I'll dropped you a PM.

Thanks,