My 2nd box will not play recordings from main box, gives Oops message

[tenbellies10]

Hi, this is a consistent issue now iccurring for 5 days. I have excellent reception and connection speeds on both the main and 2nd boxes. I have run the diagnostics on both to show that. I have tuned off both boxes and the router for 5 mins, and then turned the router back on, and once broadband reconnected turned on the main box, and once running then turned on the 2nd box, this has not resolved the issue. The 2nd box can watch normal TV, it can use all streaming apps, it can see the list of recordings, alows me to select the recording and attempt to play it, but when i do it says it cannot connect to the main box. Both boxes are in Fast start, and I have also tested by ensuring that the main box is already on before trying to play a recording. The boxes have not had this problem before and i have been using them for over a year. it is clear from the forum that many other people have had the issue. Please can someone share the fix that others have got to work? Thanks

[1701-e]

Is this the cs2217 error message?   Mines the same.

[tenbellies10]

I don't get an error code, just the Oops message, then it takes me back to the screen to start playing the recording again, from there it just tries and fails everytime I try to play the recording with teh same Oops message. Highly frustrating.

[Mr_K]

Are they connected by WiFi? Try wired ethernet/homeplugs if possible. 

[Zach_R]

Hi @tenbellies10,

Thanks for your posts and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having a bit of trouble with recordings on one of your boxes.

I can see that @Mr_K has offered some advice on how you may be able to resolve this. Has this advice helped at all?

Thanks,
 

[tenbellies10]

Hi, my internet is really strong, with over 100megabit connection strength. It has worked faultlessly for over a year. If it was a connection strength issue then I’d expect it to be an intermittent issue. All other apps work faultlessly on the box and directly on the TV. There is no wireless issue, and wireless is a supported feature, so I am hoping for help to get it working as it should and as it always has. Cheers

[John_GS]

Thanks for coming back to the thread @tenbellies10 

How is the Mini Box connected to the internet, wired/wireless?

Is this all recordings or just certain ones? 

[tenbellies10]

Hi. As my initial post and subsequent replies state. This is a consistent issue, so all recordings, and not an intermittent issue. And my connection is wireless, but always has been and remains a very good connection with all other services on the box, and on other devices working well. Really hope I can get some help on this as having the 2nd box is pointless without the wireless connection to the main box. Cheers

[Matthew_ML]

Thank you for confirming.

Does it always give you this oops message or does it ever go to a blank screen / play adverts at all?

How long has it been doing this?

Can you take it off the WIFI and reconnect it for us?

Any improvement over the last few days?

[tenbellies10]

Hi, 2. Weeks now. always the same, no blank screen.

i have taken it off wifi several times, and also restarted router, main box and 2nd box. The issue remains and is 100% consistent. No improvement or change. 

Highly frustrating. 

Hope you can help. Thanks