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Missing power cable

Joining in

Moved house, had three tv boxes delivered. Power cable for one of the mini boxes was missing. Have requested from VM FOUR TIMES and every time they have sent the wrong cable or only half of it. What do I do?! 


Community elder

Which part are you missing the 13 amp plug lead or the actual power supply adapter that connects to the box.

I did think that if you had 1 main box and 2 mini boxes that required a engineer installation or is it a case that 3 boxes delivered is also wrong.


Forum Team
Forum Team

Hi @PeedOff25 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.