Just got a replacement V6 box, recordings from old box still showing up - can't delete.

[Wazza1200C]

Hi there,

I've just had my 'main' box replaced with a new one. (Hard drive made that dreadful powering down sound whilst watching a recording, box went into boot loop unable to restart).

On both my new box and my second box in another room I can still see all the recordings i had made on the broken box since upgrading to 360 a couple of months ago. These obviously can't be found / played but can't be deleted either. The new box knows the old one is not connected to the network but the 360 menu system doesn't appear to have any way to remove it.

I have looked and not found anyone with the same issue here.

Any advice gratefully received 

Nick

[nodrogd · Accepted solution]

V360 runs on Horizon, which is a server based system used in the rest of Europe for cloud recording. In the UK & Ireland the broadcasters insist that recordings must be held locally, meaning the server has your box hard disk as the “cloud” location. If this does not update correctly on a box change the list from the previous box remains. Try deleting these recordings via TV Go, which accesses the server directly. If this fails you will need customer service assistance to do it.

PS. If you are running Horizon firmware, you have a V360 box. V6 refers to a box loaded with TiVO firmware.

[David_Bn]

Thanks for reaching out to us on our Community Forums @Wazza1200C, and a very warm welcome to our Community Forums!

Sorry to hear of the issue with the attempted removal of the recordings that we created on the now removed 360 set top box.

Can you please confirm if you've been able to follow the advice offered by @nodrogd to see if the recordings can be deleted via the TV Go application?

If this hasn't worked, you may be able to access the function to delete the recordings via our TV Control app

Thanks

David_Bn

[Wazza1200C]

Thanks to both for your suggestions- sorry it took me a few days to try these. Unfirtunately when I log on to TV GO and try to delete anything from the old box it tells me the box is offline and I need to switch it on to do this.

When I log on to the control app it tells me I have no compatible boxes and won't let me access anything. 

So I tried both but still stuck... David_Bn any advice on how to proceed please? 

[Gareth_L]

Hello Wazza1200C.

Thanks for getting back to us. Sorry to hear the advice didn't help.

It may well be that your new box needed registering with our app again. If you need help doing this have a look here 

Gareth_L