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Issues With Box & Remote (360 Software Download)

Tuning in

When I power the 360 box down with the remote red button will not power up with the remote red buttons have to a complete shut down and reboot. Box is approximately 10 years old (we got 360 later through the software download and the remote was sent to us)

In addition I am having remote pairing issues. 

Also when trying to access Netflix through the 360m box program guide, Netflix freezes and requires reboot to reset. Have reloaded and rebooted several times, but problem still persists. 

Has anyone else had this issue?



Hi v23474,

What pairing issues are having with the remote, are these with the 360 box or your TV.

Regarding the Netflix problem have you tried turning Match frame rate to off (Settings > Audio & Video >  Match Frame Rate > set to Off), you could also try a factory reset if you haven't already;

Go to Settings > System > Factory Reset

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.


Forum Team
Forum Team

Hey v23474,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your TV services at the moment, have you been able to resolve your issues with the great help from roy247 or do you need further assistance with your issues?

Kind Regards,