I am unable to set any recordings or delete any existing recordings?

[Altior1]

I am unable to set any recordings or delete any existing recordings? Has anybody had this problem?

[Altior1]

Thanks for your help, I'll try 1 & 3 as the others are definitely not the reason 🙂  

[newapollo]

Hi Altior1 

Arte there any error codes and messages displayed on screen when these errors occur.

How many 360 boxes do you have? If more than one, is one of them a mini box (half the height of the main box)? If so the main box needs to be switched on as that's the one that the recordings are made on. It also needs to be switched on in order to delete recordings.

How many existing recordings are on your box?  When going to Recordings > Recorded > View all, the interface at the top of the screen lists the percentage used

Have you tried deleting the stuck recordings using the TV GO app? Navigate to the page with the recording(s) that won't delete, select 'Edit', tick the box and then select 'Delete'

[Altior1 · Accepted solution]

Hi, Thanks for your message. Yes we have 2 boxes & the main box is fine, we have about 10% storage used & the boxes are both on at the same time. A message comes up saying cannot delete try later & when trying to record it says can't do at the moment, check back later so i go onto the bigger box to sort all this out. When I next have something to delete, I'll try via th app 🙂

[Matthew_ML]

Hey Altior1, thank you for reaching out and I am so sorry to hear about your recording problem.

Thank you for confirming which steps you have tried let me send you a DM so we can look into this.