How about an option in Setup to check for software updates?

[Poor_Dog]

Over the last three days any attempt to start an APP has led to a black TV screen.

I've re booted several times but without any change. I factory reset the box only to find it installing an update.

It'd be a lot easier if there was an option in Setup to check for, and install such updates.

Thanks

[nodrogd]

Updates are pushed to the boxes from the local headend server & are subject to a rollout schedule, so if you have two boxes they may update several days or even weeks apart. There is no setting on the box to check for updates or otherwise control their installation. Under normal circumstances updates will install overnight when the box is in standby.

[roy247]

Just to add to the above if a software update seems to be causing problems with the same problem being reported on the forum it can then be stopped from being rolled out.

I usually get my updates 3 to 4 weeks after the first reports about them being released and haven't received them all so consider myself as being lucky and not receiving a bug.

[Poor_Dog]

Thank you

If the box doesn't pick up the update soon enough then the APPs are unavailable, so I'm suggesting a manual option to check for any updates which will enable the APPs

[IoanaNeacsu]

That pop-up message that a software update is installing when factory resetting the box it always happens when factory resetting but that doesn’t mean that is actually installing a software update. If you’re curious and when you have the time , you can factory reset it again and you’ll see the same message and that progress bar but you’ll have the same software version.

[nodrogd]

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@Poor_Dog wrote:

Thank you

If the box doesn't pick up the update soon enough then the APPs are unavailable, so I'm suggesting a manual option to check for any updates which will enable the APPs

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The headend decides when your box gets the update according to the rollout schedule. When this is triggered it causes the box to reboot & then install it. So a manual checking option is no use, as the update will not be available until your box is scheduled to receive & install it.

[Roger_Gooner]

VM staggers its updates over a period of weeks in order to better deal with reported bugs. So, VM doesn't care if individual users want updates at different times.

[Poor_Dog]

Seems the problem may not be related to missing updates, the same issue has arisen twice since. Selecting an App stalls at a black screen, re starting the box sometimes works. 

[newapollo]

Black screens with apps can be due to HDMI cables, Check that your HDMI cable is seated correctly by removing and reinserting it. Also possibly try a different port or different high speed HDMI cable.

[Poor_Dog]

Thanks for replying, i've checked all that (the cables are 8K). The only cure seems to keep rebooting the box until the APPs become available.

If I select an APP the screen goes black, then there's a pause before the APP will start, or nothing happens and the screen remains black.

Sounds more like a TV360 software issue to me.