Forum Discussion

mikefox's avatar
mikefox
Dialled in
19 days ago
Solved

Software Update is blocking my screen

Please see photo

I cannot press either Update or Cancel. 
(The OK button has no effect)

A reboot has no effect

 

  • Try using your Hisense remote, I think you will find it's a TV software update.

     

6 Replies

  • This is not a normal software update so you'd need to log a fault.

    Updates happen in the background and aren't okd by users.

  • I have contacted Support and they will send an engineer

  • Try using your Hisense remote, I think you will find it's a TV software update.

     

    • mikefox's avatar
      mikefox
      Dialled in

      BRILLIANT !!

      That's the answer

      Thank you SO MUCH 

      • roy247's avatar
        roy247
        Hero

        No problem, 👍

        Don't forget to cancel the engineer visit.