Seems the problem may not be related to missing updates, the same issue has arisen twice since. Selecting an App stalls at a black screen, re starting the box sometimes works.
Black screens with apps can be due to HDMI cables, Check that your HDMI cable is seated correctly by removing and reinserting it. Also possibly try a different port or different high speed HDMI cable.
Thanks for replying, i've checked all that (the cables are 8K). The only cure seems to keep rebooting the box until the APPs become available.
If I select an APP the screen goes black, then there's a pause before the APP will start, or nothing happens and the screen remains black.
Sounds more like a TV360 software issue to me.
Hi Poor_Dog 👋.
Thanks for reaching out to us, sorry to hear you are having app issues. Have you checked all settings with the TV bx and your TV to compensate for the HDMI cabling that you are using as with incorrect settings can cause image delay. Once complete, if the issue remains please respond to the private message I have sent you.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
