Horizon Box losing recordings

[mikewot]

Over the past couple of months the former TIVO box, upgraded to 360 Horizon, has started losing recordings.  The Hard Drive isn't full and not set to auto delete.  When it decides to wipe the recordings it shows 100% capacity.  I can and pause  live programmes, resuming where  I stopped.

the box is a DCX960/KK0B/N215/1000.  Toshiba MQ01ABD100V. 

Dunno if its relevant but every time she tries to watch ITV X we have to go through the log in process.

Any ideas?

[mikewot]

My Tivo box has started losing all recordings for a couple of months now. Did a reset and no auto delete but it's still happening, my wife has lost all her recordings 😞

[japitts]

Are the recordings in the recycle bin?

Otherwise it sounds like a failing hard drive. TiVo's are extremely elderly now, and faulty ones are replaced with V6 as a matter of course.

[mikewot]

Hi, thanks for the reply.  No not in the recycle, it's empty.  I have 360 and the box is a DCX960/KK0B/N215/1000.  Toshiba MQ01ABD100V.   My wife prefers to video programmes for 2 reasons.  1)  She likes to watch them more than once  and 2) Main reason is she hates adverts and if they're video'd she can fast forward, when streamed you can't do that.   Sky have an option for £5 a month you get no adverts but I've not seen anything with Virgin. 

So is the consensus that the box is deceased, it is no more, it is an ex Tivo?  Should I just keep using it as it is or badger/harass/politely ask Virgin for a replacement?

Thanks

[newapollo]

Hi mikewot 

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@mikewot wrote:

My Tivo box has started losing all recordings for a couple of months now.😞

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I've moved your thread to the 360 forum. You no longer have a tivo box, you have a 360 box which runs on the Horizon system, not the tivo system. (as indicated in your second post on this thread and also on <this post> 

There isn't a recycle bin on the 360 boxes. Once a program is deleted on the 360 it's lost forever.

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@mikewot wrote:

My Tivo box has started losing all recordings for a couple of months now. Did a reset and no auto delete but it's still happening, my wife has lost all her recordings 😞

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It looks like you turned off the Auto-delete when space needed setting, so unless the box is faulty then recordings should only be able to be deleted manually.

It could be that you have no recording space left which you can check by going to Recordings > View All >

There is a percentage indicator in the top left hand corner so you can see how much HDD space has been used.

What happens if you pause and then playback a live program?  That acts the same as recording a program so I would expect that to fail if the hard drive is faulty.

[japitts]

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@mikewot wrote:

No not in the recycle, it's empty.  I have 360

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To add, TV360 boxes, which run Horizon software and not TiVo-software, don't have a recycle bin.

Once a recording is deleted, it's gone.

[mikewot]

Thanks for the reply and apologies for my ignorance between Tivo and Horizon (360).

It is set not to auto delete and we are not deleting but often the hard drive is wiped clean.  There is 100% recording space when that happens.  Can pause live programs.   One other thing I forgot to mention, dunno if its relevant, is that every time she tries to watch ITV X we have to go through the log in process.

Thanks

[roy247 · Accepted solution]

If the 360 is deleting your recordings and planned recordings it's a sign that the box is faulty.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.