A couple of points. I was not told about the change in TV package that may or may not have occurred during the contract period. I'm old fashioned, a contract is a contract and nothing changes within the fixed term without agreement ( silence not being agreement). So, I had no idea about the position re HD. My channels for Skysports were not all showing as HD and my Account details had SD written on it.
Furthermore, I really cannot be bothered arguing , bartering etc . I would have gone elsewhere if I hadn't got what I felt was reasonable. Although, that would have been a major inconvenience.
I was due to pay £125.50 pm from 1/2/24 and got an offer of £82.50 which included HD and a faster internet speed. I was told, and it's in writing on the Whatsapp dialogue that my package was the same as before but with HD. and faster speed. If some of you are telling me that I should have been having HD already then I assume the Virgin team failed to inform me?
Also, as TNT had been removed from the package ( therefore not the same as before) then I had to get that added the next day at the cost of £10pm.
In conclusion. I was happy at £82.50 and even at £92.50. I was not happy with the way it was sold to me ( TNT addition) but in fairness the agent offered to pass me to customer services or suggested I cancel during the cooling-off period. I'd already spent 5 hours waiting one day and then 3 more hours the next day so decided to accept the offer. I've no wish to speak on the phone, I have tinnitus and it means I don't always pick things up easily. I like to have time to think and Whatsapp gave me that. The fact that the initial agent failed to fully explain the position could not possibly have been picked up by me.
