Forum Discussion

darylmcl's avatar
darylmcl
Joining in
5 months ago

TNT sports removed when upgrading to Sky Sports HD

I've just upgraded to Sky Sports HD noticed they've removed TNT sports. Can I get this reversed? Customer service have been appalling at getting answers, they've tried to assure me that TNT is included in the upgrade which it clearly isn't.

  • unisoft's avatar
    unisoft
    5 months ago
    darylmcl wrote:

    I've just upgraded to Sky Sports HD noticed they've removed TNT sports. Can I get this reversed? Customer service have been appalling at getting answers, they've tried to assure me that TNT is included in the upgrade which it clearly isn't.

    On this simple, online form, please let the regulator OfCom know about your experience of removing services without your agreement. Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.

    https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    5 months ago

    It's all a bit of a mess. VM has been busily stripping TNT Sport out of new contracts as well as some existing ones.

    I don't know the full story of your upgrade but it sounds like you were explicitly told on the phone that TNT Sport is included in your upgrade. If so then that is binding on VM. The VM forum team might be able to help you. In the meantime secure the call recording via a data request. The link is below. 

  • Martin_N's avatar
    Martin_N
    Forum Team
    5 months ago

    Hi darylmcl,

    Thank you for your post and welcome to the community. 

    I'm very sorry for any issue with your upgrade. 

    We can certainly take a look into this for you. 

    I will private message you now.

    ^Martin

  • japitts's avatar
    japitts
    Very Insightful Person
    5 months ago

    Any change to your TV service normally results in you moving off any legacy tier and onto a currently-sold tier instead. Maxit, which had TNT Sports included, is now legacy and no longer sold. The current top-tier equivalent is Mega, which does not include TNT Sports.

  • unisoft's avatar
    unisoft
    Knows their stuff
    5 months ago
    darylmcl wrote:

    I've just upgraded to Sky Sports HD noticed they've removed TNT sports. Can I get this reversed? Customer service have been appalling at getting answers, they've tried to assure me that TNT is included in the upgrade which it clearly isn't.

    On this simple, online form, please let the regulator OfCom know about your experience of removing services without your agreement. Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.

    https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      5 months ago

      Hey uisoft, my colleague is looking into this for him but thank you anyway.

      • ErikM1's avatar
        ErikM1
        On our wavelength
        5 months ago

        If you're on the Maxit package, on your dashboard it will advertise TNT sports as part of your package.
        You should document this before VM push a quiet change out to the wording removing that and claiming it wasn't there all along...

         

    • HavencroftKev's avatar
      HavencroftKev
      Rising star
      5 months ago

      @unisoft Virgin Media has now disabled the online form without warning.

       

      • unisoft's avatar
        unisoft
        Knows their stuff
        5 months ago
        HavencroftKev wrote:

        @unisoft Virgin Media has now disabled the online form without warning.

         

        Not the Ofcom reporting form, that's controlled by Ofcom, not VM. VM have taken the TNT Sports re-instatement form down which is odd, because it's not been up for customers that long. I can only assume it reached their deadline date.