on 27-12-2023 13:38
Hello,
I have purchased the flipper remote control as I need an easy to use remote control for someone in the house who has accessibility requirements.
I have tried all the codes for Virgin Media, Arris (who make the 360 box as it says it on the label underneath with the serial number), etc but I am unable to get the channel change to work.
I have tried the codes from the Flipper support site.
When I dial 150 and try and get help, I simply get asked to put in a mobile number and then get sent a text with a link to setting up a new 360 remote, and am seemingly unable to actually talk to anyone, which is really unhelpful.
Looking forward to some assistance.
Any ideas please?
Many thanks,
Answered! Go to Answer
on 27-12-2023 18:35
Flipper is an IR remote. If you cannot find a code for the 360 try a code search.
https://files.ecommercedns.uk/212198/349cf56425a7e0066c72922857ec79ea.pdf
31-12-2023 16:00 - edited 31-12-2023 16:06
Hello everyone,
Happy to report that I have been able to get the Flipper remote working with my Virgin 360 box. 😀😀
For completeness and to help others I am going to list out all findings:
Set up is a Sony TV and STB a Virgin Media 360 box. The Flipper remote control is V9.6.
I was able to get the Flipper to control the Sony TV very easily by just punching in one of the codes. The Virgin 360 box not so easy.
After trying all sorts of different codes, including those given by Flipper support, nothing was working.
I then did a code search as Flipper and Roger_Gooner above stated and followed the instructions as per the link kindly provided by Roger above.
The second lot of code search codes sent got the 360 box to power off.
Therefore, the 360 box DOES have Infrared capability, which is contrary to what Virgin Media told me.
Also, the Virgin 360 remote still works, so what others are saying about it only being possible to have one remote paired at once to a 360 box is incorrect.
I am very happy, as is the disabled person in the house who is now able to control the TV.
The Flipper remote works very well, the volume buttons increase or decrease the TV volume and the Channel forwards and backwards buttons change the 360 channels forwards and backwards. The power on / off button when pressed powers off both the Sony TV AND the 360 box, which is perfect.
Thanks for all your help and happy new year!
31-12-2023 17:37 - edited 31-12-2023 17:43
@620turbo wrote:Therefore, the 360 box DOES have Infrared capability, which is contrary to what Virgin Media told me.
Also, the Virgin 360 remote still works, so what others are saying about it only being possible to have one remote paired at once to a 360 box is incorrect.
Glad to see that you have found a code to get your Flipper remote working.
Just to clarify the part about only having one remote paired to the box, you can only have one Virgin 360 remote paired to the 360 box because the 360 remote is paired using RF, you can then also use other third party remotes using IR.
Happy New Year 🍻🎆
31-12-2023 18:48 - edited 31-12-2023 18:58
VM's STBs support both IR and RF4CE with IR used for initiation of the setup (which is why the 360 or another remote such as Flipper needs line of sight with the 360 box). As you have discovered you can pair both the box and TV with the same remote - but if you want to use advanced features such as voice control then that has to be done with the 360 remote using RF4CE.
on 03-01-2024 19:29
Great, glad to hear code search worked! We believe its code 2314. Flipper has a code retrieval feature that allows us to see the code from code Search. Could you do this process? The instructions are:
Fairly quickly, press and hold STB, then 1, then release both, then count the flashes. This is the first digit. Then repeat with 2-4. That results in the 4 digit code. If no flashes, then its 0. We usually like to do this 2 times to veryfiy. I'm attaching the most recent manual as well. Hopefully the instructions for code retrieval make sense - feel free to reach out to us direct for more assistance!
on 04-01-2024 22:04
The manual did not upload, not sure why. Here is a link
Here are the details inctructions for Code Retrieval: