Error cs9993 on volume does not work

[Stappo]

Managed to pair with tv and all works fine including putting the tv onto standby! but it still does not let me control the volume with the 360 remote? Have tried rebooting, pairing and unpairing again and again , rebooted the 360 box still no joy. Very frustrating as having to use two remotes

[Tom_W1]

Hi @Stappo thanks for your post although we're sorry to hear of the concerns you've raised here.

If you are following the instructions to pair the volume, then it's likely your model of TV sadly doesn't enable you to use the volume button.

Can you confirm what model your TV is please? 

[Stappo]

It’s a year old Hisense tv, exactly the same model used with my other box and that paired perfectly. It’s defo not the tv that’s the issue

[Stappo]

It’s a Hisense 40A4BGTUK, 40 inch 

[Steven_L · Accepted solution]

Thanks for coming back to us Sappo. We're sorry to hear of the issues that you're having pairing your TV and the 360 box. All of the pairing codes may not have been added to the 360 box at the moment, I will get this checked to see if we can provide more information or a resolution for you. 

Kind Regards,

Steven_L

[Stappo]

Please let me know once my TV model is added as it is frustrating 🤞🤞

[Matthew_ML]

Thanks for reaching back out and we understand and are sorry for this. We are adding new models all the time, its worth trying it every couple of weeks.

Once your TV does an update then try the remote. 

[newapollo]

hI @Stappo 

Have you tried contacting Hisense to see if they have the code?

The info below is from their web site https://uk.hisense.com/help-guides 

What is the code for my sky/virgin remote control for my TV?

This depends on the remote controller, specific to each TV model. Please call the service centre on 0333 800 2200, who will be happy to provide you with the correct code.

[Stappo]

The new 360 does not give you the option to manually type a code, it just auto generates and it doesn’t work 

[newapollo]

Hi again Stappo The 360 does give the option to manually enter a code.

Most devices can usually be set up by entering the first four characters after the screen size or model name, or by entering four  consecutive characters from the model name.

In your instance    go to Settings > Audio & Video > Pair remote with devices > TV devices > Hisense 

You said you have the 40A4BGTUK  so I would try entering  40A4,  or A4BG or GTUK  in Settings > Audio & Video > Pair remote with devices > TV devices > Hisense 

The 360 also provides the option to try the key testing method.

Audio & Video > Pair remote with devices > TV devices

Don't just accept the first one that appears to work. Try a few more as (like the older V6 and Tivo boxes) there are often 3 or 4 that will work, some more fully than others.