Forum Discussion

Zsmith13's avatar
Zsmith13
Tuning in
10 months ago

CS9993 Error StreamTV

I’m getting this error and unable to watch TV. Services say they’re up in my area and my WiFi is working. I’m a new customer and I’m so unimpressed with Virgin so far it’s a joke. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi Zsmith13 

    The screenshot below is from the online /StreamErrorCodes.pdf 

    Did you use the online /check-services/  function? You can also a run a test on your equipment from there. 

    If nothing is showing  you should also try the automated Service Status number 0800 561 0061. 

    This often gives details of more local issues down to postcode level rather than the online checker which is mainly for wide spread issues.

  • Beth_G's avatar
    Beth_G
    Forum Team
    10 months ago

    Hi Zsmith13

    Thank you for your post, we're sorry to hear of the TV issues you're experiencing.

    We can see that you have been speaking with us via Facebook DMs and with Ayisha here on the forums. We'll continue to assist you from those channels as this way we can freely discuss your account and complaint in a private space.

    Thanks