Evening All
still showing error code CS993 since upgrading to VM 360.
prior to this we were on TiVo and no issues with sound bar/TV pairing All leads are in the same posts as before…. Expensive TV and sound bar not being fully used
Any suggestions?.
TVM
Do you only get the error CS9993 when trying to use on-demand and the apps. How is your 360 connected to your hub is it WiFi or ethernet cable, if it's WiFi could you try an ethernet cable.
Have you checked your service status.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Evening thanks for the info
all cables are good
ive even checked the the cable from the HUB to the 360 box, which was the same box that was TIVO box.
all other items are contected( phones/laptop/2nd box .
tried calling VM there blaming JVC but if it worked on TiVo why not on 360 ? Soft wear ?
rgds
paul
Can you confirm that live TV is working and you only get the error with on-demand and streaming if that is the case, just need to clarify when you are receiving the error for everyone.
As you mentioned TiVo was it an old TiVo box or a V6 box running TiVo software, the old TiVo box had an inbuilt modem where the V6 and 360 boxes both need a separate WiFi or ethernet connection, you also say you have a 2nd box that is working what type of box is that.
You can check on this link
Pictures of a main and mini box below,
If you have 2 V6 boxes that have received a software migration to 360 or a 360 main and mini box you could try swapping them around to see if the problem follows the box or stays in the location.
well day 7 on the new 360 and no sound bar. Thanks for the help so far but still stuck in limbo
checked leads
swapped boxes
chopped to WIFI
checked internet hub
done a full system check
so until the engineer turns up( if Carlos has booked it) I’m stuck .
