Error code appears when a program is paused or when playing a recording.

[JasperD20]

I can’t believe how often the above issues happen, please can anyone help? 

[japitts]

What is the error code?

Are you using a TV360-master box (with hard drive) or a mini-box (half-the-height, no hard drive)

[JasperD20 · Accepted solution]

It’s a is 360 master box.

[Matthew_ML]

Hey JasperD20, thank you for reaching out and I am so sorry to hear about this.

What type of error code are you getting?

How long has this happening and what type of content is is happening on?

Or is it all the content?