Coaxial adaptor for TV360 missing from box.

[DC231]

I know this has occurred a few times on here. My new TV360 box arrived to replace my tivo but the adaptor to connect coaxial cable to new box was not contained in the set up box like it was supposed to be. Any ideas how to get one  from virgin? Struggling to contact them. 

[Roger_Gooner]

Best time to call is at 8am, ask for the missing IEC connector.

[roy247]

As already said the best time to call is around 8am when the lines first open, choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

Should this not work or you get the wrong part sent which has happened before you might need to wait for one of the forum team to respond which could be 2 to 3 days.

[David_Bn]

Thanks for reaching out to us @DC231, and welcome back to our Community Forums!

Sorry to hear that not all the required cabling to accommodate your new set top box were issued to you as expected.

I understand you have been able to discuss this matter with our team, and welcome you to offer any updates you're able to advise us.

Thanks

David_Bn